Order Processing Time

All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

If you have not received your order within 7 days of receiving your shipping confirmation email, please contact us at info@ketchum.house with your name and order number, and we will look into it for you.

 

If you have any further questions, please contact us at info@ketchum.house.